Jalal Douame

Jalal is a Retail CRM Strategy expert and a product owner of Digital Personalization at
Raiffeisen Bank International AG. He holds a degree in digital strategy from Columbia Business
school and an Executive General Management certificate from Xavier Institute of Management
With more than 14 years of banking experience in different regions, Jalal has always focused on
driving digital business with data. He believes in fintech partnerships and organized several
events and workshops in many countries to identify and discuss the win-win business model.
Jalal has been an active member of many platforms that promote collaboration and innovation
including WSBI, Elevator Lab and mobey forum where he co-chaired the banking Disruption
During his time in this region, Jalal led the development of many firsts in the region including
voice banking, Digital charity platform, Smart sales module, card control and the National ID
integration with the UAE banking system.
Jalal also led the launch of the first international mobile payment and the first chatbot in the
banking sector which received ‘the innovation of the month award’ from EFMA
Before leaving the UAE to Austria, Jalal was the Vice president of Mashreq’s mobile app Snappone
the most awarded apps in the region.
This FiNext Awards & Conference is to be held on the 26th and 27th of February at the Le
Méridien Dubai Hotel & Conference Centre. This is the much-awaited conference of the year as
it brings together and celebrates the excellence of companies and people in the FinTech sector.
Fin-Tech industry needed space for the smartest, innovative, inventive and ambitious people to
connect and create, consequently FiNext Awards and Conference were started as a dedicated
platform to serve the needs of the Fin-Tech industry in terms of interaction, innovation,
networking and showcasing of the talent.
Two days of celebration of people who have put their lives in innovating, transforming the way
how people transact through technology. FiNext Awards acknowledge people who are bringing
the future of finance through their persistent efforts.
The conference strives to build a platform for startups, SMEs, key decision-makers, researchers,
investors and people from the media to interact and garner meaningful alliances.

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